Responsible Gambling

At iWild we are committed to safer gambling and to helping customers keep play safe and under control. We believe gambling should be fun and affordable, so we provide practical tools and clear guidance to help you manage your activity, protect your funds and recognise when to take a break.

Our player protection principles

We put player safety first by offering clear options to limit activity, share straightforward information about risks and respond quickly to requests for account restrictions. We encourage responsible choices and expect players to gamble within their means at all times.

Activity-control tools

You can manage your account with tools designed to help control time and spend. These include deposit limits, loss limits, session reminders and the option to take short breaks or longer exclusions. Use the Account settings to review and adjust any control at any time.

Deposit, loss and time limits

Deposit limits let you cap how much you add to your account daily, weekly or monthly. Loss limits restrict how much you can lose over the same periods. Time limits and session reminders help you monitor how long you play and prompt you to take a break when needed. All limits can be reduced immediately from your profile; increases usually require a cooling-off period for safety.

Temporary breaks and self-exclusion

If you need a break, you can request a temporary account pause. For longer-term protection, self-exclusion closes access to your account for a chosen period. We will comply with any self-exclusion request and provide information on next steps. If you request permanent exclusion, we will confirm the process and support options available.

Recognising signs of problem gambling

Look out for common warning signs such as chasing losses, spending more time or money than planned, borrowing to gamble, neglecting work or family, or feeling distressed about gambling. If you notice these signs in yourself or someone close to you, consider using limits or seeking support.

Practical tips to stay in control

Set a budget before you play and stick to it. Use deposit and loss limits, schedule short breaks, avoid gambling when upset or under the influence, and never chase losses. Regularly review your account activity and adjust controls if your circumstances change.

Professional help and support organisations

If you need further support, contact recognised UK organisations such as GamCare, GamStop or NHS gambling support for confidential advice and practical help. You can also reach our support team via the Help centre for guidance on setting controls or starting a self-exclusion.

Final note

We take responsible gambling seriously. If you have questions about tools, limits or exclusion options, visit Account settings or contact our Help centre and we will assist you promptly and respectfully.