Contact Us
Need a hand? The iWild support team is here to help with any questions, account-related issues, technical concerns or general feedback. We provide assistance via live chat, email and phone, and can help with deposits, withdrawals, verification and responsible gambling enquiries. For urgent matters use live chat; for a written record contact us by email. Our team aims to respond promptly and guide you through any account or technical issue.
| Department | Contact |
|---|---|
| Customer support | [email protected] / Live chat - available 24/7 for urgent account matters |
| General enquiries | [email protected] - for billing, verification and general enquiries; response within 24 hours |
| Affiliate enquiries | [email protected] - partner programmes and payments |
| Phone | +44 20 7946 0832 - Mon-Fri, quick help for account issues; phone answered during working hours |
| Working hours | Mon-Sun, 08:00-22:00 |
Contact Us by Email
For detailed enquiries, account issues or requests that need documents or explanations, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account reference where applicable. This helps our team handle your request promptly and avoids unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Quick questions via live chat are usually answered within minutes during operating hours, while email requests are typically handled within 24 hours. More complex issues such as KYC checks or payment investigations may take longer depending on the case and required verification. We appreciate your patience.
Feedback
We’d love to hear from you. Tell us about any problems, suggestions or ideas to improve the site. Your feedback is reviewed carefully by our team and helps shape updates to features, promotions and usability. Email us at [email protected] or use live chat to send a note; we read every message and act on common themes to improve your experience.